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Customer Assistant

Location/ Localisation: Douala,Yaoundé,Bafoussam,Bamenda,Kumba,Ngaoundéré,Garoua,Maro, Cameroon
Application deadline/ Date limite: //
Job Reference/ Référence de l'offre: CA_RA_01_17


Customer Assistant




Missions / Responsibilities :


Under the supervision of the Branch management, you will be in charge of receiving and orientating Advans Cameroun’s customers ; manage administrative procedures for our different products : loans, accounts.


Competence required:


  • Solid commercial aptitudes;

  • Must have interpersonal skills with clients ;

  • Vigor, sense of organization and a high capacity to adapt.

  • Knowledge of the application CRM and Orbit, or any other banking application;

  • Mastery of computer tools;

  • Mastery of English and/or French (the second language will be an added advantage);

  • Good knowledge in the micro, small and medium enterprises sectors in Cameroon.


Required Profile:


  • M/F 25 to 32 Years ;

  • At least 2 years working experience in an enterprise as Customer service assistant and /or account manager and teller;

  • An experience in the finance sector or insurance will be an added advantage;

  • Qualification degree or HND in Management/Accounting/Banking/Finance/Commerce/Marketing/Insurance;

  • In good knowledge on customer relationship and commercial aptitudes .



About Advans Cameroun 

Advans Cameroun is the second of subsidiaries for the international group of micro finance, Advans SA. With the group implanted in Cambodia, Ghana, Tanzania, DR Congo, Ivory Coast, Pakistan and Nigeria. The Advans group has over 4 150 employees across the world, and more than 500 000 clients with 352 000 of them being loan clients.

Advans Cameroun, Category II Micro finance institution with agreement from the ministry of economy and finance, created in the form of a public limited company with a capital of 3.35 billion FCFA; Its share holders are ; Advans SA, SGC and the SFI (world bank group).

Advans Cameroun has today 15 branches and is ambitious to contribute to the professionalization of the micro finance sector in Cameroon by offering to entrepreneur’s loans and quality financial services. 


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